My order is not getting processed. Can I cancel it?

Yes. You can cancel the order anytime before it is dispatched. The orders cannot be cancelled after being shipped.

I've cancelled the prepaid order yet to be dispatched. When can I get a refund?

If your prepaid order is not dispatched & you've cancelled it, the refund will be processed within 3-5 business days. In case of delay, you can write to us at referring to your Order ID.

I've returned a shipment delivered to me. When can I get a refund?

In case the returned order is picked up, and all process is done, they will be initiated refund in 5-7 business days after the seller receives the same package.


- FilRx reserves the right to revise the Shipping, Returns & Refund Policy as and when necessary.