1. How do I get started with FilRx?

FilRx is a network-centric B2B platform explicitly designed for small & medium businesses in India. It brings traders, wholesalers, retailers and manufacturers in India onto a single platform. With real insights into active trends and great B2B features, We bring them the power of technology to scale & promote their business. To get started with FilRx, download the FilRx App or go to the website www.filrx.com and register your business. Once registered, you can access all the trades and selections from sellers from all over India.

2. Where can I download the FilRx app?

You can download FilRx App by visiting the website www.filrx.com/app on your mobile or by clicking the banners below for your respective platforms.

3. How do I register? Are their specific requirements to register on FilRx?

You can register with your mobile number and verify with OTP. Once you have put in the mobile number and OTP, the registration process will start. Being a B2B platform, the only requirement to register with FilRx is that you own or work at a business or a shop. Given the trade-oriented nature of the transactions, end consumers will not find enough value in FilRx.

4. How do I buy or sell on FilRx?

You can buy/sell/trade on FilRx using FilRxApp. If you are a new buyer, you can discover the selection in the following ways:

Go to the 'Search' tab and search for your product needs. We have tried our best to create a set of predefined searches that can quickly get you to a wide variety of products available on FilRx.

In the same tab, you can search for sellers (such as manufacturers, wholesalers, and distributors) and chat with them to explore their selection.

You can simply click the “Buy Now” button to buy the shown product. Once you have pressed the Buy button, you need to select the number of available variants or sets of the product. The product will be added to your cart.

5. I am unable to add products to the cart. It says MOQ/minimum quantity not met.

MOQ is Minimum Order Quantity. MOQ is set by sellers and can be different for different products/listings. A buyer must purchase at least the mentioned MOQ to continue the trade. Please chat with the seller to understand if he is willing to allow the trade of the product at a lower MOQ.

6. What is the MOQ /minimum quantity?

MOQ stands for Minimum order quantity.

7. Why am I getting MOV? What is MOV?

MOV stands for Minimum Order Value. MOV applies on a single order per seller basis. Sellers put MOV to ensure a minimum business per order per buyer. Please chat with the seller to negotiate MOV for your order.

8. How do I pay for an order/purchase?

You can pay by UPI/net banking once the order is placed. Also, you can pay by cash on delivery. There is a provision to purchase the products on credit.

9. How do I get purchased products? And who provides the courier services?

As a buyer, you need not worry about arranging a courier service or any 3rd party couriers to pick up and deliver your order. FilRx Logistics arranges for the order to be picked up.

10. When do I need to pay for a courier?

Courier charges must be paid along with the payment for the order to the seller. You can check the shipping/logistics charges on the order page.

11. How long does it take for the courier to deliver products?

It depends on where the seller is shipping from and what is the buyer's location. Usually, interstate deliveries take anywhere between 7-10 days, while within the state can happen within a week. Please check with FilRx Support to understand how long it will take to get your order.

12. Where can I see the orders I have placed?

You can see all your orders on the 'My Order's screen'.

13. Can I track my delivery?

You can track the status of your order from the My Orders page. Click on any order to see its details.

14. How do I track the progress of my order processing?

You can track the status of your order from the My Orders page. Click on any order to see its details.

15. What are the available courier services? Can I choose my courier service?

Right now, all couriers are taken care of by FilRx Logistics. We are working on finding more solutions to help suit your needs. Do contact the seller or FilRx Support for any special request.

16. Is your company product-based?

No, our company is not product-based.

17. What are your hours of operation?

Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 10:00 am to 7:00 pm IST, and on Sunday, Closed.

18. What is your office address and phone number?

Our office address:

502 Vraj Valencia, near. Science City, Sola, Ahmedabad 380060, Gujarat, India

Our telephone number: +91 81416 14000.

19. What are FilRx's Privacy and Security Policies?

At FilRx, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address or credit card information), and we never share them with any other person or company. It is used solely by our authorized personnel to process your order. We use the latest electronic security measures and secure firewalls to protect our servers to prevent unauthorized access to your data.

20. What is FilRx return and refund policy?

To learn about our Return and Refund policy, please click here.

21. Is using my credit/debit card at FilRx .com safe?

Yes. FilRx uses third-party payment processing services to process all credit/debit card transactions. These payment intermediaries are PCI-compliant, the most stringent certification standard that ensures all cardholders' data is stored, processed and transmitted securely using the industry standard encryption technology.

22. What information do you need from me to process my order as fast as possible?

To process your order quickly, we need the following details from you:
Your billing/shipping information, Your any 2 Contact Numbers.
Your Drug License copy, GST Certificate Copy.
Your order confirmation refers to ID.

23. What forms of payment does FilRx accept for online orders?

FilRx.com accepts the following forms of payment:

  • Credit/debit card
  • Net banking
  • Cash on Delivery (COD)
  • FilRxNMS Wallet
  • Wallet

Note: Credit/debit card and net banking payments are processed via our online payment service partners.

24. Are all your product prices quoted in Indian Rupees?

Yes, all product prices quoted on our website are in Indian Rupees.

25. How is my order packaged?

FilRx takes the most prominent possible care in packaging your order. Untouched by human hands, your order will be packaged in factory-sealed blister packs.

26. Does FilRx deliver products to any location in India?

Yes, we do deliver our products to any address in India.

27. How long will it take to deliver my order?

Delivery times may vary depending on the delivery location and the type of product you order.

28. How do I reach Customer Service?

Customer service is available by phone, at +91 8141614000, by email to support@filrx.com, by opening the Contact Us form on the website or by opening a “chat” session. If you choose to call by phone, our intelligent Interactive Voice Response will be able to answer many of your questions without waiting for a live agent. Likewise, a chat session may be handled by Neddy, an intelligent smart bot which can also answer most of your order-related questions. An email will be replied to within 12 hours.